At Cubar, we are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, store, and share information when you use our platform, website, and related services.
1. Information we collect
1.1 Information you provide to us
- Account registration details: name, email address, phone number, business name, and business type.
- Payment and billing information: processed securely through our third-party payment gateway (e.g., Paymob). Cubar does not store full credit card or bank account numbers on its servers.
- Product information: product photos, descriptions, prices, and other listing data uploaded by merchants.
- Communications: messages sent to our support team, feedback, and survey responses.
1.2 Information collected automatically
- Device and browser information (device type, operating system, browser version).
- IP address and approximate geographic location.
- Usage data: pages visited, features used, session duration, and interaction patterns.
- Cookies and similar tracking technologies to improve functionality and user experience.
2. How we use your information
We use the information we collect to:
- Provide, operate, and maintain the Cubar platform and services.
- Process transactions and manage subscriptions.
- Generate 3D AR models from uploaded product photos using our AI-powered pipeline.
- Communicate with you regarding your account, support requests, and platform updates.
- Analyze usage patterns to improve platform performance, features, and user experience.
- Comply with legal obligations and enforce our terms of service.
3. How we share your information
We do not sell your personal information. We may share information only with the parties listed below.
- Payment processors (e.g., Paymob) to facilitate secure transactions.
- Cloud hosting and infrastructure providers (e.g., AWS) to deliver and maintain our services.
- Analytics providers to help us understand usage and improve the platform.
- Legal authorities when required by law, regulation, or legal process.
4. Data security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit (TLS 1.2+) and at rest (AES-256).
- PCI-DSS compliant payment processing through certified gateways.
- Two-factor authentication (2FA) for merchant accounts.
- Regular security assessments.
While we strive to use commercially acceptable means to protect your information, no method of transmission or electronic storage is 100% secure.
5. Data retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you choose to close your account, we will delete or anonymize your information within a reasonable timeframe, unless retention is required by law.
6. Your rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict certain processing of your data.
- Request a portable copy of your data.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us at support@thecubar.com.
7. Cookies
Our platform uses cookies and similar technologies to enhance your experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings. Disabling cookies may affect some platform functionality.
8. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
9. Contact us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@thecubar.com
Website: www.thecubar.com